Terms of service

TERMS AND CONDITIONS

OVERVIEW

This website is operated by SWSuppliesUK. Throughout the site, the terms “we”, “us” and “our” refer to SWSuppliesUK. SWSuppliesUK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These Terms apply to purchases made via our website, by email or phone, and in person, unless otherwise agreed in writing

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your region, or that you are the age of majority and you’ve given us your consent to allow your minor dependents to use this site.

You must not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

Any breach or violation of these Terms will result in an immediate termination of your Services.

Our Terms of Service have been designed to comply with UK consumer law, including the Consumer Contracts Regulations 2013, ensuring a transparent and fair shopping experience.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:

Transmissions over various networks, and
Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are for convenience only and will not affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be solely relied upon for making decisions without consulting more accurate, complete or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical content is not current and is provided for your reference only. We reserve the right to modify the site contents at any time, but we are not obligated to update any information. You agree it’s your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – TERMS OF PAYMENT

5.1 Payment is due within 30 calendar days from the invoice date unless otherwise agreed in writing. The times of payment are of the essence.

5.2 If full payment is not received by the due date for payment (without limiting any other right we may have), we shall have the right at our option to:

5.2.1 Charge interest (both before and after judgment) from the date by which payment should have been made until the outstanding amount is paid in full, on the unpaid amount, on a daily basis at the Late Payment of Commercial Debts rate from time to time in force (Bank of England base rate + 8% per annum), unless otherwise specified.

5.2.2 Suspend any further supply of goods or services until payment is made in full, and/or cancel any outstanding orders or contracts.

5.2.3 Appropriate any payment made by the customer to such invoices as we think fit, notwithstanding any purported appropriation by the customer.

5.2.4 Dis-apply any agreed discount, in which case the payment due shall be increased accordingly.

5.3 In addition to interest, we are entitled to claim a fixed debt recovery charge as set out in the Late Payment of Commercial Debts (Interest) Act 1998 (£40 for debts under £1,000; £70 for debts between £1,000–£10,000; £100 for debts over £10,000).

5.4 Late Payment and Debt Recovery

All invoices must be paid within 30 calendar days of the invoice date unless otherwise agreed in writing.
If payment is not received by the due date, we reserve the right to charge interest on the overdue amount in accordance with clause 25.2.1 of these Terms and the Late Payment of Commercial Debts (Interest) Act 1998, at the Bank of England base rate + 8% per annum, calculated daily until payment is made in full.
In addition, we are entitled to claim a fixed debt recovery charge (£40 for debts under £1,000; £70 for debts between £1,000–£10,000; £100 for debts over £10,000).
We also reserve the right to recover any reasonable costs of debt collection incurred in excess of the fixed charge.
Interest will continue to accrue until full settlement is received, regardless of whether legal proceedings or insolvency processes are underway.

SECTION 6 -RETURNS & CANCELLATION POLICY

If you are a consumer (as defined by the Consumer Contracts Regulations 2013), you have the right to cancel your order within 14 calendar days of receiving your goods. To do so, notify us by email at info@SWSuppliesUK.com stating your intent to cancel.
Returned goods must be unused, in original packaging, and received by us within 14 calendar days of your cancellation notice. You are responsible for return postage unless the goods are faulty or not as described.
Upon receipt and inspection, we will refund all payments (excluding standard return postage) within 14 calendar days of being informed of the return.
Exclusions: Custom-made or perishable items; sealed goods opened after delivery where hygiene seals are broken.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email and/or billing address or phone number provided at the time the order was made.
We also reserve the right to limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You also agree to promptly update your account and payment details—including your email address and credit card numbers/expiry dates—so we can complete transactions and contact you when needed.

For more detail, please review our Returns Policy.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

You acknowledge and agree that we provide such tools “as is” and “as available” without warranties, representations or conditions of any kind, and without any endorsement. We are not liable for issues arising from your use of these tools.

Any use of optional third-party tools is entirely at your own risk, and you should ensure that you understand and approve the terms provided by those third-party providers.

We may also introduce new services or features in the future (including new tools and resources), which will be subject to these Terms of Service.

SECTION 9 – THIRD-PARTY LINKS

Some content, products, and services available via our Service may include third-party materials.

Links on this site may take you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we make no warranties regarding third-party websites or services.

We are not liable for any harm or damages related to the use or purchase of goods, services, content, or transactions made through third-party websites.
Please review third-party policies carefully before proceeding with any transaction.
Complaints or queries regarding third-party products should be directed to the relevant provider.

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, plans, or other materials—whether in response to a request from us or unsolicited—you agree that we may use them without restriction. This includes editing, copying, publishing, distributing, and translating in any medium.

We are under no obligation to:

Maintain comments in confidence
Pay compensation for comments
Respond to any comments

We may (but are not obligated to) monitor, edit or remove content we find unlawful, offensive, defamatory, obscene, or otherwise objectionable or in violation of intellectual property rights or these Terms.

You agree that your comments will not:

Violate any third-party rights (e.g., copyright, privacy, trademarks)
Include unlawful, abusive or obscene material
Contain viruses or harmful code
Mislead us or others about the origin of the comments

You are solely responsible for the accuracy and legality of the content you submit. We accept no liability for comments posted by you or other users.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which outlines how we collect, use, and protect your data in accordance with UK data protection law.

We are committed to ensuring your data is handled securely and transparently.
If you have questions about your rights, data access, or correction requests, please contact us at info@SWSuppliesUK.com.

We are committed to making all our policies and services accessible.
If you require documents or communications in an alternative format (e.g., large print, dyslexia-friendly, audio), please contact us and we will make reasonable adjustments in line with the Equality Act 2010.

As part of our commitment to inclusion, we aim to present our privacy practices in an accessible format.
If you require the Privacy Policy or related materials in an alternative format—such as large print or a dyslexia-friendly version—please don’t hesitate to reach out.

SECTION 12 -COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies in accordance with the PECR and UK GDPR. SWSuppliesUK Cookies Policy explains what cookies we use, why, and how you can manage consent via your browser settings.
By continuing to use our website, you consent to the placement of cookies, unless you disable them. Essential cookies (e.g., shopping cart) are required for the site to function.

Cookies Policy Last Updated 12/07/2025

This Cookies Policy explains how SWSuppliesUK ("we", "us", or "our") uses cookies and similar technologies when you visit our website www.SWSuppliesUK.com. This policy is provided in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR).

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow the site to remember your actions and preferences over time—such as login status, shopping cart contents, and language settings.

Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies. These are essential for the website to function properly (e.g., enabling the shopping basket or login process). These cookies do not require consent under PECR.

Example: remembering items added to your basket

Performance Cookies. These collect anonymous data about how visitors use our site, such as which pages are visited most often. This helps us improve how our site works.

Example: Google Analytics

Functionality Cookies. These remember your preferences (like your region or username), providing a more personalised experience.

Targeting/Advertising Cookies. These cookies may be set by third parties to build a profile of your interests and show relevant ads elsewhere online.

Note: You can view a full list of the specific cookies we use and their purposes in our [Cookie Settings Panel] (if available).

Third-Party Cookies

We may allow trusted third-party services (e.g., Google, Meta, or Stripe) to place cookies for analytics, payment processing, and marketing purposes. These parties are responsible for their own privacy and cookie policies.

Consent and Control

When you visit our site for the first time, you will see a cookie banner requesting your consent for non-essential cookies. You can:

Accept all cookies
Reject all non-essential cookies
Customise your preferences

You may also change your settings or withdraw consent at any time via the [Cookie Settings] link at the bottom of our site.

How to Manage Cookies via Your Browser

You can block or delete cookies using your browser settings. Please note that disabling cookies may affect the functionality of our site.

Helpful links:

Your Rights

Under the UK GDPR, you have the right to:

Access personal data we hold about you
Withdraw consent for non-essential cookies
Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact Us

If you have any questions about this Cookies Policy or how we use cookies, contact us via eMail info@SWSuppliesUK.com

SECTION 13 -WHO WE SHARE YOUR PERSONAL DATA WITH

We only share your personal data with trusted third parties where necessary to provide our services, meet legal obligations, or improve our business operations. These include:

a. Service Providers

We may share your data with third-party providers who help us operate our business, such as:

Delivery partners: Royal Mail, Evri, DPD (for order fulfilment and parcel tracking)
Payment processors: Stripe, PayPal (for secure payment handling)
Ecommerce platform providers: [Insert platform, e.g., WooCommerce, Shopify]
Email services: Mailchimp or similar (for order confirmations and opt-in marketing)

All third-party providers are under contractual obligation to protect your data and only use it for the services we request.

b. Analytics and Advertising Partners

We use trusted providers to help us understand customer behaviour and improve our marketing:

Google Analytics – for website usage tracking
Meta (Facebook/Instagram) – for advertising and remarketing
Microsoft Clarity (if used) – for site usability insights

Data shared for analytics and advertising is either anonymised or pseudonymised where possible.

c. Legal Compliance and Law Enforcement

We may disclose your data if required by law or in response to lawful requests by public authorities (e.g., HMRC or UK law enforcement).

d. Data Transfers Outside the UK/EEA

Some of our third-party providers may transfer or store data outside the UK or European Economic Area (EEA), including the United States.

Where this occurs, we ensure appropriate safeguards are in place, such as:

The UK Government’s International Data Transfer Agreements (IDTAs), or
Standard Contractual Clauses (SCCs) approved under the UK GDPR

We take all reasonable steps to ensure your data remains protected to UK legal standards.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Sometimes there may be information on our site or in the Service that contains errors, inaccuracies or omissions—relating to product descriptions, pricing, promotions, shipping charges, delivery times, and availability.

We reserve the right to correct these issues at any time without prior notice, including after an order has been submitted. This includes cancelling or updating orders and amending content.

We are not obligated to update any information unless required by law. The presence of an update or refresh date should not be taken to indicate that all content has been modified or reviewed.

SECTION 14 - SHIPPING; RISK & DELIVERY TIMINGS

We will provide estimated delivery dates at checkout. Delivery times begin from dispatch.
Title and risk pass to you once the goods are delivered to your shipping address. We are not responsible for lost or damaged goods once delivered, except where required by law.
We will notify you of any shipping delays. If a redelivery is needed due to missed delivery, additional charges may apply.

SECTION 15– PROHIBITED USES

You are prohibited from using the site or its content:

For any unlawful purpose
To solicit others to engage in unlawful acts
To violate any regulations, laws, or ordinances
To infringe upon intellectual property rights
To harass, harm, or discriminate against others
To submit false or misleading information
To transmit viruses or malicious code
To collect or misuse personal information
To spam, phish, scrape or crawl
For any immoral or obscene purpose
To interfere with website security or operations

We reserve the right to terminate your access if you violate any of these prohibited uses.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from use of the Service will be accurate or reliable.
You agree that we may remove or suspend the Service for indefinite periods or cancel the Service at any time without prior notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products and services delivered through it are (unless expressly stated by us) provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied. This includes but is not limited to implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall SWSuppliesUK, or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, but is not limited to, loss of profits, revenue, savings, data, or replacement costs, or any similar damages—whether based in contract, tort (including negligence), strict liability, or otherwise—arising from your use of any part of the Service or any products procured through it.

This extends to claims relating to any:

Errors or omissions in content
Loss or damage arising from the use of the Service, products, or content made available via the site
Delivery delays caused by third-party couriers or external factors beyond our control (including supply chain disruptions)

Where required by law and depending on jurisdiction, our liability shall be limited to the maximum extent permitted.

Where goods are sold to a business, SWSuppliesUK excludes all implied terms to the fullest extent permitted by law, including warranties of merchantability or fitness for purpose.

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015, including rights related to faulty goods, digital content, or goods not as described.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SWSuppliesUK and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand—including reasonable legal fees—made by any third party due to or arising out of your breach of these Terms of Service, any referenced documents, or your violation of any law or the rights of a third party.

SECTION 18 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law.
The unenforceable portion will be deemed severed from these Terms, and the remainder will remain valid and enforceable.

SECTION 19 – TERMINATION

Any obligations or liabilities incurred prior to termination will survive termination of this agreement.
These Terms remain in effect unless terminated by either you or us. You may terminate by notifying us that you no longer wish to use our Services, or by ceasing use of our site.

If we believe you’ve breached any part of these Terms, we may terminate the agreement without notice. You’ll remain liable for any outstanding payments up to and including the date of termination, and we may deny access to the Services (or any part thereof).

SECTION 20 – ENTIRE AGREEMENT

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms of Service—along with any posted policies or operating rules—represent the full agreement and understanding between you and SWSuppliesUK, superseding any prior communications, proposals, or agreements (whether oral or written).

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

These Terms have been drafted in accordance with applicable UK law and regulations, and they meet the requirements set out in the Consumer Contracts Regulations 2013.

SECTION 21 -INTELLECTUAL PROPERTY

All content on this site, including but not limited to logos, product descriptions, text, graphics, and images, is the intellectual property of SWSuppliesUK. Use or reproduction without permission is prohibited.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services shall be governed by and interpreted in accordance with the laws of the United Kingdom.

All disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If we cannot resolve your complaint, you and we agree to try Alternative Dispute Resolution (ADR) before legal action. We will provide details of a suitable ADR provider upon request.

If you have a complaint or concern about our prodcuts or services, please contact us in writing at info@SWSuppliesUK.com. We aim to acknowledge all complaints within 3 buisness days and to resolve complaints within 10 business days. If we are unable to resolve your issue within this time, or you are not satisfied with our response, you may escalate the matter to Alternative Dispute Resolution (ADR) following the correct ADR procedures.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You may view the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
It’s your responsibility to check periodically. Continued use of the website after changes indicates acceptance of those changes.

SECTION 24 – FORCE MAJEURE

SWSuppliesUK shall not be liable for any failure or delay in performing our obligations under these Terms of Service where such delay or failure is caused by events beyond our reasonable control. These events may include (but are not limited to):

Natural disasters such as fire, flood, or earthquake
Acts of war, terrorism, or civil unrest
Government restrictions, embargoes, or regulations
Pandemics or public health emergencies
Industrial action, strikes, or labour disputes
Failure of transport, power, telecommunications, or hosting services
Supply chain disruptions or courier delays

During such events, our performance will be suspended for the duration of the event, and we will make reasonable efforts to resume service as soon as conditions permit.

This clause does not affect your statutory rights under UK consumer law.

SECTION 25 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online via the website. These may have limited quantities and are subject to return or exchange only per our Return Policy.

We’ve made every effort to display product colours and images accurately. However, we cannot guarantee your device's display will reflect them exactly.

We reserve the right (but are not obligated) to limit the sale of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis. We may also limit the quantities of any products or services we offer.

All product descriptions and pricing are subject to change at any time without notice. We also reserve the right to discontinue any product at any time.

Any product or service offer made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained will meet your expectations, or that any errors in the Service will be corrected.

SECTION 26 – CUSTOMER TYPES

SWSuppliesUK sell to both individual consumers and business customers. Where you are purchasing in the course of business, the terms relating to consumer rights (e.g. cancellation periods) do not apply, and the transaction is governed by business-to-business legislation.

We consider a transaction as business-to-business (“B2B”) if it is made in the course of a trade or profession (e.g., an invoice or VAT number is provided at purchase). In B2B contracts, consumer‑specific rights (e.g. cancellation period) do not apply.

SECTION 27 -INTERNATIONAL SALES

Orders shipped outside the United Kingdom may be subject to import duties, taxes, and fees, which are the responsibility of the buyer. We are not liable for delays caused by customs or international shipping partners. SWSuppliesUK governing law is UK law even if buyers make their purchases overseas.

SECTION 28 - BUSINESS DETAILS

SWSuppliesUK operates in compliance with UK law and relevant commercial legislation. If you have questions about your rights, cross-border shipping, invoicing, or legal terms, please refer to our other policy sections or contact us directly.
Trading Name: Southwest Workshop Supplies AKA SWSuppliesUK
Business Name: The Snatch Corporation (UK) Ltd
Registered Business Address: Unit 17 Camborne Business Centre Weeth Lane. TR14 7DB
Company Registration Number: 03769509
VAT Number: GB755097800
Contact Email: info@SWSuppliesUK.com
Telephone (Customer Queries): 07977 004682
Business Hours: Monday to Friday, 9:00am – 5:00pm (excluding UK bank holidays and weekends)

SECTION 29 – CONTACT INFORMATION

We aim to respond to all queries within 1–2 business days. Questions about the Terms of Service should be sent to us at:
📧 info@SWSuppliesUK.com

Terms of service

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