❓ Frequently Asked Questions (FAQ) – SWSuppliesUK 

🛒 Orders & Payments

What payment methods do you accept?
We accept PayPal, Stripe, BACS, cash, and cheques. Card payments are available both online and in person—with no minimum spend.

Can I place an order over the phone or in person?
Yes! If you're in Cornwall, you can arrange a visit from our mobile shop van. We also accept orders via email or phone for trade customers.

Do you offer trade accounts or bulk pricing?
Absolutely. We support resellers and B2B clients with trade pricing and VAT invoicing. Contact us to set up an account.

🚚 Shipping & Delivery

Where do you deliver?
We deliver across the UK. Local delivery in Cornwall may be available via our mobile van—just ask!

How long does delivery take?
Standard delivery is 2–5 working days. Express options may be available at checkout.

Do you offer international shipping?
Currently, we focus on UK delivery. For international enquiries, please contact us directly.

🔁 Returns & Refunds

What is your return policy?
We accept some returns with a valid receipt. You MUST contact us first to arrange a return.  For full Terms and Conditions please visit www.SWSuppliesUK.com/policies/terms-of-service

Who pays for return shipping?
Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

How are refunds issued?
Refunds are processed via the original payment method once the item is received and inspected.

🧰 Product Information

Are your products tested before launch?
Yes—every product is hand-selected and customer-tested to ensure quality, performance, and value.

Do you stock eco-friendly or sustainable items?
We reuse packaging wherever possible and source sustainable materials when feasible. Look for eco-friendly tags on product pages.

Do you offer custom or branded packaging?
We’re happy to discuss custom compostable mailers and branded solutions for trade clients.

🧾 Business & Compliance

Are your systems GDPR compliant?
Yes. We follow UK-GDPR and use approved systems like Shopify, PayPal, and Stripe to protect your data.

What is your full business name?
SWSuppliesUK is a trading name of The Snatch Corp (UK) Ltd T/A Southwest Workshop Supplies.

Can I get a VAT invoice?
Yes—VAT invoices are available for all qualifying purchases.

🚐 Mobile Shop Van

How do I arrange a visit from your van?
If you're based in Cornwall, contact us to schedule a visit. Our van is stocked like a mini shop and accepts all major payment methods.

Do you carry the same stock in the van as online?
We carry a curated selection. If you need something specific, let us know in advance and we’ll bring it along.

📦 Sustainability & Packaging

Do you use eco-friendly packaging?
Yes—we reuse packaging and source sustainable materials wherever feasible.

Can I request minimal or plastic-free packaging?
Absolutely. Just leave a note at checkout or contact us directly.

📞 Contact & Support

How can I reach you?

• 📧 Email: info@swwsupplies.com

• 📍 Website: www.SWSuppliesUK.com

• 📱 Social: @SWSuppliesUK